Frequently asked questions

Our soaps are handmade in small batches using the traditional cold process method. Unlike commercial soaps, they contain no artificial fragrances, harsh detergents, or preservatives. Instead, we use pure plant oils, butters, clays, and essential oils that are gentle on the skin and eco-friendly.

All real soap is made with lye (sodium hydroxide), but there is no lye left in the final bar. During the curing process, the oils and lye fully combine through saponification, leaving behind a safe, gentle cleansing bar.

Yes. All of our soaps are plant-based, crafted with botanical oils, clays, and natural additives. We do not use animal fats, milk, or beeswax in our bars.

Yes. While rare, some people may still be sensitive to certain natural ingredients (for example, essential oils or botanicals). Always read the ingredient list carefully and patch test first. If irritation occurs, discontinue use immediately.

Yes, our soaps are formulated to be gentle and nourishing. However, since every skin type is unique, we recommend doing a patch test before regular use, especially if you have very sensitive skin or allergies.

On average, a bar (120g ± 5g) lasts 3 to 4 weeks with daily use, depending on how it's stored. To make your soap last longer, keep it on a draining soap dish and avoid leaving it in standing water.

Keep unused bars in a cool, dry place away from sunlight. Place the bar you are using on a well-drained soap dish so it can dry between uses.

Handmade soaps generally stay good for 6 to 12 months if stored properly. Over time, the scent from essential oils may fade slightly, but the bar will still cleanse effectively.

Yes, children can use our soaps since they are free from harsh chemicals. For very young children or babies, we recommend using unscented or very mild bars.

Yes. We deliver across Pakistan through our courier partners. Standard delivery usually takes 3 to 7 working days, depending on your location.

Cash on delivery. You pay the courier in cash when your parcel arrives. No card or bank details are needed to order.

Orders above Rs 4,500 qualify for free delivery. Standard delivery charges apply to orders below that, and the exact charge is shown in your cart and at checkout before you place your order.

You will receive a tracking number once your order has been shipped, where tracking is available.

Contact us within 48 hours of receiving your order. Share your order number and clear photos of the product by email or WhatsApp, and after checking we will arrange an exchange or replacement. Products must be unused and in their original packaging. Exchange & Refund Policy

Yes. You may open the package at delivery to check your order.

We do not provide cash refunds. Due to the nature of personal care items, we offer an exchange or replacement only when the product delivered is damaged, defective or incorrect. Used soaps and items bought during sales or promotions cannot be exchanged. Exchange & Refund Policy